Administrative & Customer Service Specialist

Join CV. Liszthoven Internasional, a leading music school and store in Batam, as an Administrative & Customer Service Specialist. In this role, you will play a pivotal part in ensuring smooth operations by managing schedules, handling administrative tasks, and providing exceptional customer service. Our mission is to nurture musical talent and provide high-quality instruments to our community, and we need dedicated professionals like you to help us achieve that.

As an Administrative & Customer Service Specialist, you will be at the heart of our operations. You will manage class schedules, handle student registrations, and ensure that our administrative processes run efficiently. Additionally, you will be the first point of contact for our customers, addressing their inquiries and ensuring they have a pleasant experience with our store.

📋 Tanggung Jawab Pekerjaan

• Manage and update class schedules, student registrations, and administrative records using Microsoft Excel and Google Workspace.
• Handle customer inquiries and provide excellent service, ensuring customer satisfaction.
• Process payments and manage financial transactions, ensuring accurate and timely record-keeping.
• Coordinate with teachers and staff to ensure smooth daily operations.
• Maintain a clean and organized workspace, adhering to company policies and procedures.
• Assist in organizing and participating in school events and activities.
• Keep up-to-date with industry trends and best practices in customer service and administrative management.
• Provide support to the management team in any additional tasks as needed.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in administrative or customer service roles, preferably in a music school or retail environment.
• Proficient in using Microsoft Office Suite and Google Workspace.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to work well under pressure and meet deadlines.
• Familiarity with basic accounting principles and financial transactions.
• High school diploma or equivalent.
• Fluency in Indonesian and English is a plus.

🛠️ Keahlian

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